For the following information, Serenity Home Organizing will also be referred to as “SHO”. Sessions Timing: Hands-On Organizing sessions are 3 hours in length. When choosing "The Big Reveal" we may suggest stacking 2 sessions back to back (for a 6 hour work time) depending on the location and particulars of the project. Session(s) are booked and protected for each client. In order to be respectful of every client's time, booked sessions fall within the scheduled time slot, starting and ending at the scheduled time, and are "counted" regardless of a client needing to start late or end early. Cancellation:A client may reschedule if necessary, but we ask that you provide 24 hours+ (for non-emergencies) so that we may attempt to schedule another client for that time slot. In the event of multiple cancellations, SHO reserves the right to charge cancelled sessions against the client’s purchased package. Transfer: Sessions are non-transferable unless agreed to by SHO and carry the following limitations: All sessions must be from an unusedpackage and all sessions must be transferred to 1 new client; payment of a $50 transfer fee may be required; the new client must agree to and sign all the SHO terms and conditions and be within SHO’s local service area. Additional Helpers:For Hands-On Organizing sessions, additional helpers will be required for larger projects including but not limited to: garages, storage units, extreme clutter, move-ins and move-outs and may also be suggested for building of furniture, minor repairs that assist with the project, etc. This option will be discussed during your home consultation or on an as needed basis. Each helper will be billed per hour (amount depending on type of help needed) in addition to your package pricing. Session Estimates:Session estimates for projects are good faith estimates only. Many factors will affect the amount of time needed including: size of the space, amount of items in the space, current level of disorganization, client's ability to make decisions on possessions, etc., therefore, no guarantee can be given regarding the time needed to complete the project. We will review & discuss the status of the project at the end of each project session. Bathrooms 1 - 2 Sessions, Bedrooms 3 - 5 Sessions, Closets 2 - 4 Sessions, Linen Closet 1 - 2 Sessions, Craft Room 4 - 6 Sessions, Kitchens 3 - 6 (not including pantry) Sessions, Pantry 2 - 3 Sessions, Office & Supplies 2 - 4 (not including paperwork) Sessions, Paperwork & Mail 5 - 8 Sessions, Playroom 3 - 6 Sessions, Garage 3 - 6 Sessions, Small Storage Unit 2 - 4 Sessions, Large Storage Unit 4 - 8+ Sessions Payments & Charges When:Payment is required before booking for single sessions, packages, or Virtual services. Sessions must be used within 3 months of purchase. How: Credit cards, checks, Paypal payments or cash are accepted. Returned Payments:Payments made with a returned check will be re-billed via Paypal invoice, assessed a $50 fee as well as any additional charges resulting from the returned check and due upon receipt of the invoice. This payment must be received prior to continuing with any additional project sessions. Military/Senior Discounts: A discount is available for seniors and for current and former members of our armed forces and their spouses. Please inquire during your consultation call. Refunds:Clients will be given a 24 hour grace period after purchase to cancel this agreement and request a refund of their payment. After 24 hours from the initial purchase, no refunds will be provided and paid sessions must be either utilized or relinquished within 3 months. Refund processing time will be determined by the type of payment made and subject to the time frame of any involved banking institutions. SHO accepts no responsibility or liability regarding this time frame. Travel Charges:All Rates for Hands-On Organizing services apply to our local coverage area only. There are NO additional charges for mileage or travel time within a 1/2 hour drive (average) from our office in Murrieta, CA. This typically includes the Temecula Valley & local surrounding areas. Beyond this area may be offered but will have a trip charge of $50-$100 per session. This will be discussed prior to booking. Please contact us for any questions regarding your specific location. Accessories:Rates do NOT include any organizing accessories or digital products or applications. The cost for any organizing accessories will be due upon receipt of said accessories. For larger projects, an accessory deposit may be required. No "markup" is charged on accessories; our cost including sales tax are passed through to the client. Because there is no mark-up, accessories paid via credit card (or debit card which are processed in the same manner) will be assessed a 4% processing fee. Products will be discussed ahead of time and can be returned within that or the next session if not desired. Donation Items:As part of SHO’s service, we will take any items (that we can reasonably fit) to donate to a convenient charity location (Salvation Army, Goodwill, or other local charitable organization.) A donation receipt for tax purposes will be provided for any donations we deliver.For items that you wish to have SHO deliver to a specific and/or non-local charity, session hours (and potentially mileage costs) will be billed for this delivery. Insurance:SHO carries full liability insurance for any organizer or helper we bring into your home or business. Photo Consent:SHO must take photographs for planning and design purposes. With your permission, we may also use these photos for website marketing. Photos used for website purposes will be carefully screened and edited to remove any personal and location information, or other identifying markers. Our client’s comfort regarding photographs is of the utmost importance to us so please let us know if you would not like any photos taken, even for planning.